FAQ 1

1. What is 1 gram gold coated jewellery?

PR Trendz offers fashion jewellery made from base metals like brass or copper and coated with a thin layer of gold polish to give a real gold-like appearance at an affordable price.

2. Is PR Trendz jewellery real gold?

No. Our products are imitation/fashion jewellery with gold coating and are not solid gold jewellery unless specifically mentioned.

3. Will the gold polish fade?

Gold coating durability depends on:

  • Usage frequency
  • Exposure to water, perfume, sweat, and chemicals
  • Storage and maintenance

With proper care, the polish can last longer.

4. How should I maintain my jewellery?

To maintain shine and durability:

  • Keep away from water and perfumes
  • Store in airtight boxes or pouches
  • Wipe gently after use
  • Avoid direct contact with chemicals
5. Do you provide Cash on Delivery (COD)?

COD availability depends on location and order value. Eligible customers will see the COD option during checkout.

6. What if I receive a damaged or wrong product?

Please contact us within 3 days of delivery with:

  • Order number
  • Product photos
  • Unboxing video

Our support team will review and assist you.

7. Are returns accepted?

Returns are accepted only for:

  • Damaged products
  • Wrong items delivered
  • Manufacturing defects

Products must be unused and in original packaging.

8. Are earrings returnable?

For hygiene reasons, earrings and certain personal wear items are non-returnable.

9. Do product colors look exactly the same as photos?

We try to display products accurately, but slight color variations may occur due to lighting and screen settings.

10. Can I place bulk or reseller orders?

Yes. PR Trendz welcomes bulk purchases and reseller inquiries. Please contact our support team for wholesale pricing and partnership details.

FAQ 2

1. Which payment methods are accepted?

We accept:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Wallet Payments

All payments are processed through secure payment gateways.

2. How long does delivery take?

Estimated delivery timelines:

  • Tamil Nadu: 2–5 business days
  • South India: 3–6 business days
  • Rest of India: 4–8 business days

Delivery may vary during festivals or peak seasons.

3. Do you ship across India?

Yes, PR Trendz delivers products across India through trusted courier partners.

4. How can I track my order?

Once your order is shipped, tracking details will be shared through:

  • Email
5. Can I cancel my order?

Orders can be cancelled only before dispatch. Once shipped, cancellation requests cannot be accepted.

6. Do you offer affiliate or referral programs?

Yes, eligible users may join our affiliate program and earn commissions by promoting PR Trendz products.

7. Is my payment information secure?

Yes. We use secure payment gateways and do not store complete card or banking details on our servers.

8. How can I contact PR Trendz customer support?

For support and inquiries:

9. Do you launch new collections regularly?

Yes. PR Trendz frequently updates collections with trending and traditional jewellery designs.

10. Why choose PR Trendz?

Customers choose PR Trendz for:

  • Affordable gold-look jewellery
  • Trendy and traditional designs
  • Secure online payments
  • Pan India delivery
  • Customer-friendly support
  • Stylish collections for all occasions